VMware by Broadcom: portal
Why this matters: Operational workflow change affecting how partners request support, with no direct revenue impact.
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VMware by Broadcom retired email-based partner help desk support on March 30, 2026. Partners must now use the Partner Portal as the primary support channel for assistance requests.
What changed
- Partner help desk email support decommissioned on March 30, 2026
- Support requests now routed through the Partner Portal
- Email-based ticket submission no longer available
- Centralization of partner support workflows within the portal
VendorRadar's neutral summary. For the vendor's own wording, follow the source below.
Read original announcementOpen VMware by Broadcom's VendorRadar profile